Support Center

How can we help?

We're here to help you keep your dog safe. Reach out anytime โ€” we typically respond within 24 hours.

๐Ÿ“ง Email Support

For questions, feedback, bug reports, or account issues, email us directly:

valtitech78@gmail.com

๐Ÿ› Report a Problem

Found a bug or incorrect safety result? Let us know so we can fix it. Please include your device model and iOS version.

Send a bug report โ†’

๐Ÿ’ก Feature Requests

Have an idea to make DogShield better? We love hearing from dog owners.

Suggest a feature โ†’

Frequently Asked Questions

Is DogShield a substitute for veterinary advice?

No. DogShield provides general guidance only. Always consult a licensed veterinarian for medical decisions about your dog.

How accurate are the safety checks?

DogShield uses advanced AI to analyze food and plant safety based on veterinary sources. Results are informational โ€” when in doubt, consult your vet.

How do I cancel my subscription?

Go to Settings โ†’ Manage Subscription, or open the App Store โ†’ tap your profile โ†’ Subscriptions โ†’ DogShield AI.

How do I delete my data?

All data is stored locally on your device. Deleting the app removes all your data. No account or cloud storage is used.